At ShotSMS, we prioritize customer satisfaction. Our refund policy covers the following conditions.
1. Refund Eligibility
You may request a refund in the following cases:
• When the purchased number is not active
• When SMS code is not received (due to technical issues)
• When balance is deducted due to system error
• When order is cancelled (before receiving SMS)
2. Non-Refundable Cases
Refunds are not provided in the following cases:
• After SMS is successfully received
• After order is completed
• After number expires
• Wrong service selection (user error)
• Account suspension (due to policy violation)
3. Automatic Refunds
The system automatically refunds in certain cases:
• Balance is refunded if no SMS is received within 20 minutes
• Balance is refunded if number cannot be activated
• All transactions are refunded in case of system failure
4. Manual Refund Request
For manual refund requests:
• Contact our support team at [email protected]
• Provide your order ID and describe the issue
• Refund requests are reviewed within 24-48 hours
• Approved refunds are credited to your account balance
5. Payment Refund
You can request payment refund instead of balance:
• Available for refunds of at least 10 USD/EUR/TRY
• Processing fee will be deducted
• Crypto payments are refunded to crypto wallet
• Refund time may take 5-14 business days depending on payment method
6. Contact
For refund related questions:
📧 Email: [email protected]
⏰ Response Time: Within 24 hours